Friday, January 30, 2009

BE DIPLOMATIC, NOT RUDE!

I would like to reflect upon a little incident. Yesterday I received an email from a resident of an apartment building in Bandar Puteri. (I shall not mention the name and place). In a gist the issue is about some contention over issues between the former and present management bodys to the point of involving the courts, MPSJ, Police, etc, and now as the councilor of that area, I am also pulled in.

Anyway the email contained a long 10 page document from 1 of these contenting parties, and of course telling one side of the story! What i found distasteful was the fact that it contained lots of insulting remarks to one department of the MPSJ even to the extent of using words like bullshit, stupid, etc....almost sounding like a kid's shouting match!

I find this unnecessary because I believe that one can be critical and even angry, but do so in a professional manner. Reprimand in a dignified way not hurling insults and derogatory terms...after all if you are seeking the help of the council this will not get you far, because such behaviours will turn people away rather that the support and assistance you need!

So dear residents out there, please be professional in your dealings, you can criticise, reprimand, correct the wrong, advise, appeal, and even protest, this is your right...no one can stop you. BUT I appeal to you do it in a diplomatic and professional way...even when you are angry!

Councilor Tan Jo Hann, Zone 16, MPSJ