http://www.thestar.com.my/News/Community/2013/08/05/Online-tracking-system-proposed.aspx
Published: Monday August 5, 2013 MYT 12:00:00 AM
Updated: Monday August 5, 2013 MYT 7:12:11 AM
BY KATHLEEN MICHAEL
KATHLEEN@THESTAR.COM.MY
KATHLEEN@THESTAR.COM.MY
IN A bid to keep Subang Jaya residents updated on complaints made, Subang Jaya Municipal Council (MPSJ) councillor Chang Kim Loong has suggested that the council set up a system to track complaints.
Currently, complaints are made online through the e-aduan system, where complainants are requested to fill in their name, address, phone number and identity card number, and then lodge a complaint in not more than 500 words.
Chang, during the full board meeting recently, said it would be good to have a system that helped the public track their complaints online and be kept updated on the status of their complaints.
He said when complaints were made, they were forwarded to the respective departments to handle and the complainant was left in the dark.
MPSJ’s current time-frame to act on complaints is less than 14 days from the date it is received by the relevant officials.
“This new service will give residents peace of mind, knowing that their complaint has been received and is being looked into,” said Chang, adding that the council must also ensure details on complaints and its status were constantly updated.
Councillor Dr Loi Kheng Min is in agreement with Chang, and suggests that MPSJ implements FixMyStreet, an application introduced in the United Kingdom.
FixMyStreet is a place for residents to report, view and discuss problems in their residential areas. It acts as a platform for reporting facilities that are broken, dirty, damaged and in need of fixing or cleaning.
Complaints on potholes, faulty streetlights, burst water pipes and waste left uncollected are some of the other matters that can be uploaded.
For this innovative approach, residents need only take a picture of a problem in their neighbourhood and upload it on the application, and it will reach their local councils.
Loi said as a pilot project, the application could be made available to a few residential areas.
When contacted, MPSJ president Datuk Asmawi Kasbi said he would leave it to the council’s Information Technology Department to look into the proposals.
