MPSJ : Online tracking system proposed to track complaints

Taken from the Star:
http://www.thestar.com.my/News/Community/2013/08/05/Online-tracking-system-proposed.aspx

Published: Monday August 5, 2013 MYT 12:00:00 AM 
Updated: Monday August 5, 2013 MYT 7:12:11 AM

BY KATHLEEN MICHAEL
KATHLEEN@THESTAR.COM.MY

IN A bid to keep Subang Jaya residents updated on complaints made, Subang Jaya Municipal Council (MPSJ) councillor Chang Kim Loong has suggested that the council set up a system to track complaints.

Currently, complaints are made online through the e-aduan system, where complainants are requested to fill in their name, address, phone number and identity card number, and then lodge a complaint in not more than 500 words.

Chang, during the full board meeting recently, said it would be good to have a system that helped the public track their complaints online and be kept updated on the status of their complaints.

He said when complaints were made, they were forwarded to the respective departments to handle and the complainant was left in the dark.

MPSJ’s current time-frame to act on complaints is less than 14 days from the date it is received by the relevant officials.

“This new service will give residents peace of mind, knowing that their complaint has been received and is being looked into,” said Chang, adding that the council must also ensure details on complaints and its status were constantly updated.

Councillor Dr Loi Kheng Min is in agreement with Chang, and suggests that MPSJ implements FixMyStreet, an application introduced in the United Kingdom.

FixMyStreet is a place for residents to report, view and discuss problems in their residential areas. It acts as a platform for reporting facilities that are broken, dirty, damaged and in need of fixing or cleaning.

Complaints on potholes, faulty streetlights, burst water pipes and waste left uncollected are some of the other matters that can be uploaded.

For this innovative approach, residents need only take a picture of a problem in their neighbourhood and upload it on the application, and it will reach their local councils.

Loi said as a pilot project, the application could be made available to a few residential areas.

When contacted, MPSJ president Datuk Asmawi Kasbi said he would leave it to the council’s Information Technology Department to look into the proposals.

Eyebrows raised over holiday homes

http://www.selangortimes.com/index.php?section=news&permalink=20111230092649-eyebrows-raised-over-holiday-homes

Eyebrows raised over holiday homes

Writer: Brenda Ch'ng
Published: Fri, 30 Dec 2011

SUBANG JAYA: A move by the municipality here to acquire holiday homes in Langkawi, despite not having enough budget to fix potholes, is not sitting well with ratepayers.

“The two condominium units at Century Suria, Pulau Langkawi are expected to cost the Subang Jaya Municipal Council (MPSJ) RM530,000.

“That’s not right, using the people’s money to buy condos and telling us in return they don’t have funds to fix roads, parks and streetlights,” said PJS9 resident Mohd Noor Ahmad.

The vice-president of Rukun Tetangga PJS9 said the council should use ratepayers’ money for such purchases.

“Stop telling us [there is] no budget when you have funds to buy condominiums,” said Mohd Noor.

While he agreed that many companies buy holiday homes for their staff, those expenses are from profit and not public funds.

“This is just absurd, as local councils should be responsible for looking after the welfare of the people first and putting their own needs second,” said Subang resident Marc Chow.

The 24-year-old said the money could be used to improve infrastructure.

MPSJ disclosed during its full board meeting last Friday that the purchases had been approved.

The two units, costing RM256,388 for a 1,025 sq ft unit and RM270,500 for a 1,155 sq ft unit, will be added on to existing holiday homes in Port Dickson and Cameron Highlands.

The revelation received a mixed response from councillors who attended the meeting.

“We already have two units in Cameron and two in Port Dickson [which MPSJ is planning to sell]. I don’t think we should waste anymore funds,” said MPSJ councillor Tan Jo Hann.

He said the council should cut down on unnecessary expenses and focus on maximising funds for the development of local communities.

“Why should we waste funds ... when we don’t even have enough money for repairing streetlights?” said Tan.

Reiterating his concerns was councillor Edward Ling.

“They got their budgeting all wrong. They like to allocate money for the less important things rather then focusing on the people and their needs,” he said.

But MPSJ councillor K Arumugam presented a different point of view.

“I actually support the purchase of the apartment units. I believe staff are encouraged to go on family holidays locally to rest and relax,” he said.

He said the purchase price was reasonable, and the units are an investment to MPSJ as they are close to the jetty.

His opinion was echoed by fellow councillor Ng Sze Han, who thinks the purchase will be cost-effective in the long run.

The new condos are also needed because of the overwhelming demand for council units in Cameron Highlands.

In addition, MPSJ maintains that money to buy the condos will come from the council’s asset budget and not from allocations meant for infrastructure or landscaping.

“These purchases have been budgeted for,” said MPSJ president Datuk Asmawi Kasbi.

He pointed out that the holiday homes would benefit MPSJ’s 1,400 staff, who could use them for family vacations at a nominal rate.

“We have lower-income staff who can’t afford to go on holidays. With this condo, they can holiday in Langkawi at an affordable price,” added an MPSJ public relations spokesperson.

The spokesperson said the minimal rental charges would allow MPSJ to maintain the units but not profit from them.

“All companies give benefits to their staff and buy holiday homes. I don’t see why MPSJ can’t do the same,” he said.

The acquisition had been proposed by former MPSJ president Datuk Adnan Ikhsan, and had been discussed at the council’s Employee Representative Committee meeting.

The move had also been supported by staff and some councillors.

Initially, the former president had pushed for the purchase of three apartment units in Puchong Prima. But this had been rejected because Puchong is not a holiday destination.

After much debate, the committee had agreed on the two units at Langkawi.

However, during the full board meeting, Asmawi said MPSJ will not purchase the units until the prices are re-evaluated by real-estate assessors.

“We will check to see if that is the best price before making purchases,” he said.

Selangor Times

Collection and Cleaning Services by Alam Flora

This is a continuation of our educational and awareness series.

JKPZone 16 will be publishing a series of articles to educate and create public awareness on filing complaints with MPSJ.

A while ago, we did a short write-up on how to lodge a complaint with MPSJ. Today, we will touch on collection and cleaning services run by Alam Flora Sdn Bhd. There are 5 services outsourced to Alam Flora Sdn Bhd:

1) Domestic waste collection (Kutipan Sisa Domestik)
2) Garden refuse collection (Kutipan Sisa Kebun/Sampah Longgok)
3) Road sweeping (Sapuan)
4) Drain clearing (Pembersihan Longkang)
5) Grass cutting (Pemotongan Rumput)

All taman will have an Alam Flora signboard erected highlighting the sub-contractor (name and contact number displayed) in charge of collection (kontraktor kutipan) and cleaning (kontraktor pembersihan). Also displayed is the Alam Flora Toll-Free number 1-800-880-880.

Besides complaining directly to MPSJ, residents can straightaway contact the sub-contractors or Alam Flora in matters related to the above 5 services.

The erected Alam Flora signboard in Wawasan 3 is shown below. Please check your taman's Alam Flora signboard to find your sub-contractors' details.

How To Lodge A Complaint With MPSJ?

JKPZone 16 will be publishing a series of articles to educate and create public awareness on filing complaints with MPSJ.

How to lodge a complaint with MPSJ?
Note: MPSJ will action and/or respond to complaints within 14 working days. Explain your problem and specify its location.

1. Walk-in to Kaunter Aduan – Aras 1, Kaunter Bersepadu, MPSJ. Ask for No. Rujukan.


2. Phone HOTLINE - 03-8024 7700 (primary) or 03-5637 6545 (secondary). Ask for No. Rujukan.


3. Access MPSJ aduan web page - http://ocps.mpsj.gov.my/cms/form.jsp?formId=f2a151f0-a020f414-84ff2000-2fff0d90


4. Access MPSJ Online Public Complaints System –

http://ocps.mpsj.gov.my/cms/login.jsp


5. Send email - mpsj@mpsj.gov.my


6. Walk-in to Hari Mesra Rakyat Bersama Dato’ YDP MPSJ -
Schedule: Every Friday from Week 1 to 3
Time: 09:00 am – 12:00 noon.
Visit http://ocps.mpsj.gov.my/cms/content.jsp?id=com.tms.cms.section.Section_d4a580b0-a020f414-1de74970-d903d96a for latest schedule.


7. Write to
Majlis Perbandaran Subang Jaya
Persiaran Perpaduan USJ 5,
47610 Subang Jaya,
Selangor Darul Ehsan